FREQUENTLY ASKED QUESTIONS

Table of Contents --- Scroll down to read the answers                                                                   

1)  Can "Formation Creation" logs be used in any fireplace?
2)  Can FC's log sets be used in any vented fireplace?
3)  What are the meanings of the terms "vented' and "unvented?"
4)  Propane and Natural gas pose different considerations. What are they?
5)  How long do the log sets actually last?
6)  Why do most people buy fireplace gas logs?
7)  Is there a big difference in prices from one manufacturer to another?
8)  Where is the best place to buy a quality log set?
9)  Where can I read more information on gas logs?
10) What are "Formation Creation's" logs made of?
11) Do you provide a warranty for your logs? ------------------------------------Warranty # 11
12) How are your log sets protective of the natural environment?
13) How do good log sets protect us from injury and disease?
14) Can I install the log set by myself?
15) When arranging the logs, is it hard to maximize their attractiveness?                                                          return to home page
16) Can the distribution of flame around the logs be adjusted?
17) What about testings, ratings and approvals by agencies.
18) Are gas logs safe?
19) What about gas logs economic benefits?
20) How do the logs look after having used them?
21) What does the Safety Pilot Valve do?
22) What is the "special sand" used for that is in the complete set package?
23) Please explain the burner used with the log sets?
24) Please explain the "Glowing Embers?"
25) Please discuss the "Pine Cone Kit?"
26) Please explain the "Acorn Kit?"
27) How do you protect woodpeckers from injury, since Formation Creation logs even fool the experts?
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1) Can "Formation Creation" logs be used in any fireplace?
No. They must always be used in a fireplace capable of burning wood. It must have a chimney or flue to provide escape for gases. Also, the damper must be clamped open

2) Can FC's log sets be used in any vented fireplace?                                                                  return to top of  page
No. Sometimes, the fireplaces are too small, especially in their depth (front to back measurement), and cannot accommodate normal size sets. However, in many cases, a custom made set (at a very reasonable fee) can be assembled. We just need to know the special circumstance and the exact measurements.

3) What are the meanings of the terms "vented" and "unvented?"
Vented log sets can only be used in a fireplace that allows the escape of fumes up through a vent such as a chimney or flue, as with a common wood burning fireplace. The unvented type can be used free standing, without a vent or a chimney.

4) Propane and Natural gas pose different considerations? What are they?
If LP (Liquid Propane in a tank) is used, the orifice of the burner is smaller than a burner in a log set using natural gas. The smaller orifice is needed to maximize combustion, providing greater safety and more economical use. Also, a "safety valve" is required Scroll down to see Fuel Rrequirements

5) How long do the logs sets actually last?                                                                                                         return to top of  page
The owner of Formation Creation, with his father and grandfather, have been in the gas log business since 1961. The owner's father burned a set in the same conventional fireplace for 33 years, and it looks the same as when first installed.

6) Why do most people buy fireplace gas logs?                                                                     
There are several reasons, we suggest you read the Treatise "About Artificial Fireplace Gas Logs" Generally speaking, because of several circumstances, a home owner wants to enjoy the warmth, coziness and special appearance that an exotic log set lends to the comfort of a home. There are many other benefits too. As you read the treatise you'll discover why you'll want one too. Also read the lower part of the home page.

7) Is there a big difference in prices from one manufacturer to another?
Yes. The cost depends on availability, quality of manufacturing, materials used, difficulty and cost of special dying processes, true worth of the warrantee and the extras included in the total package. An 18 inch set can cost as little as $49 and as much as $349. For those of "discretionary taste," one always pays more -- and, it is worth it in the long run. Discount stores never carry the top quality brands -- because they are never made available to them.

8) Where is the best place to buy a quality log set?
Never from a discount store. The quality logs are carried by the fireplace and hearth specialty stores. They often carry logs made by 4 to 6 different manufactures. Look up "fireplace" in the yellow pages.

9) Where can I read more information on gas logs?
The treatise is a fine place to start, and so is the Internet.                                                                    return to top of  page

10) What are "Formation Creation's" logs made of?
They're made of "all ceramic-type" materials. Even the cement binder as well as fillers are volcanic ceramic materials. The dyes, hand-painted on each log, gives them their astonishing realistic appearance. They are not destroyed by heat either. They are a proprietary secret, and though we don't know their ingredients or chemistry -- trade secrets of the manufacturer--we suspect that they too are of volcanic ceramic origin. The finished log is reinforced with steel rods for strength.

11) Do you provide a warranty for your logs?
We provide a life-time breakage warranty to the original purchaser of the new product through a licensed retailer. Return the broken log with proof of purchase. Allow 12 working days from time of receipt of the broken log, for delivery of the replacement.

12) How are your log sets protective of the natural environment?
The use of natural or propane gas within the fireplace becomes a conservator of our forested land. It would be interesting to know the extensive number of acres of timber that are destroyed annually by forest fires caused in some way by fireplaces. Natural gas used appropriately preserves the ecosystem of our planet by diminishing the unnecessary destruction of forest and wildlife. Rather than going up in smoke and ashes, one way or another, the aged giants of pristine forests are preserved in areas set aside as wilderness, national parks and national monuments for succeeding generations to continually enjoy.  Less smoke and harmful atmospheric gases torment the space around us. Choking lungs and stinging our eyes, the smog and smoke hanging over our world, dimming the horizons becomes a lesser problem. 

13) How do good log sets protect us from injury and disease?
Well, you sure get rid of a ton of undesirable critters.(see bottom of home page) No more spiders, centipedes, scorpions, cockroaches and other pests like mice, rats, lizards and snakes. They are always there in the outside woodpile, and many are carried inside to the storage area. Once inside, rest assured, they don't stay confined to the storage site. And, have you ever fallen down with an armload of wood in your arms? 

14) Can I install the log set myself?                                                                                                                             return to top of  page
Unless there are peculiar circumstances, most people following the explicit illustrated instructions accompanying the set can do it. (this will help too) In some cases the gas company will hook them up, but be careful about trusting them to strategically position the burner pan, pipe and sand and arranging the logs on the grate in an attractive way. You may have to re-adjust things to maximize the flame distribution

15) When arranging the logs, is it hard to maximize their attractiveness?
It is true that not everyone has the gift of esthetic sense. However, experiment with positioning the logs in ways to show off the beautiful aspects of each log. Consider knots, splits, protrusions and any other special character each log has as you decide final placement. It's nice to have a friend with the knack for home decorating, yard beautification or flower arranging to give you a hand.

16) Can the distribution of flame around the logs be adjusted?
Yes. Use a long handled flat spatula or wide-bladed knife to dig away sand from the burner to get more flame or, mound it up where there is too much flame.

17) What about testings, ratings and approvals by agencies?
The "Omni Testing Laboratories" has rated all of our sets for BTU output, and they have been "certified" by the "American Gas Association." See BTU ratings for all sets.

18) Are gas logs safe?
Common sense goes a long way, and a few don't have it. But comparing gas logs to burning wood -- for safety, gas logs stand head and shoulders above burning wood.

19) What about gas logs economic benefits?
All factors considered, gas logs are head and shoulders above burning wood.                                   return to top of  page

20) How do the logs look after having used them?
Formation Creation's logs are equally impressive, before burning them, during burning and after burning. In fact, burning them leaves picturesque dark streaks on the logs making them appear even more realistic. You'll be pleasantly surprised.

21) What does the Safety Pilot Valve do?
The safety pilot valve shuts off the gas to the burner and to the pilot light if the flame goes out. It must always be installed with log sets using propane. Here and there, there may be a city, county or state requiring them for sets using natural gas too. Simply check with city's (or county's) Building and Safety Department. At present, we know that the states of Colorado and New Mexico require them statewide.

22) What is the "special sand" used for that is in the complete set package?
The sand is placed inside a burner pan. (The burner pan has a pipe in the bottom of it with drilled holes facing down.) When the gas is turned on, it filters up through the granules of sand, igniting and spreading the flame over a greater area for better appearance and combustion. This esthetic distribution of flame enhances the log's natural appearance. Not any sand can be used; it must be of a correct pure material and of the correct granular size. Do not use sand of your own finding in the burner pan. The function of the burner will be ruined.

23) Please explain the burner used with the log sets?
The complete burner consists of a pan, pipe, and sand. The pan itself is shaped like a dustpan without a handle. It faces the room and is strategically positioned in the fireplace. After centering the pipe into the pans special slots and hooking the pipe to the gas source, sand is poured into the pan over the burner pipe virtually covering everything up. The sand is sloped forward and down and the "glowing embers" are spread over the slanted sand. Then the grate is placed strategically over it, and the logs esthetically set up on the grate.

24) Please explain the "Glowing Embers?"
They consist of a special material which is scattered on the sloping sand in front of the grate and logs. They glow like live coals of a real fireplace. Not only do they look beautiful, but they provide a more complete combustion of the gas and therefore more heat. You will love the effect.

25) Please discuss the "Pine Cone Kit?"                                                                                                                 return to top of  page
Four pine cones are sold as a "kit" They look nice layed atop or among the logs, or laid among the "Glowing Embers" that slope down in front of the grate and set. The largest measures 4-1/4 inches tall and 2-1/4 inches wide. The medium sized one  measures 3" tall x 2" wide. There are 2 smaller ones to complete the kit of four, and they measure 2" x 1". They are excellent replicas -- just like the logs. Another large pine cone is sold separately from the kit. It measures 3-1/2 inches tall by
3-1/4" wide. To see them, go to here, scroll down until you find them and click the link.

26) Please explain the "Acorn Kit?"
With four in the kit, the two large ones measure 2-1/4 inches tall and 1-3/4 inches wide. The two smaller ones measure 1-3/4" x 1-1/2" They too, are laid among the logs or among the Glowing Embers as discussed above in question # 27.  Go here, and scroll down and then click the link

27) How do you protect woodpeckers from injury, since Formation Creation logs even fool the experts?
We enclose our logs within protective screens until we ship them. It was a big expense, but now we feel good about ourselves.


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